Thank you for shopping at Harilal Sunderji & Partners Jewellers LLC. We strive to provide you with the finest quality gold jewelry and an exceptional shopping experience. In the event that you need to return a purchase, we have outlined our return policy below to ensure a smooth and hassle-free process.

1. Eligibility for Returns:

• Items eligible for return must be unused, in the same condition as received, and in their original packaging.
• Customized or personalized items cannot be returned unless there is a manufacturing defect or damage.

2. Time Frame for Returns:

• You may return an item within 15 days of the delivery date.
• Returns requested after 15 days will not be accepted.

3. How to Initiate a Return:

• Contact our customer service team to request a Return Authorization (RA) number.
• Clearly write the RA number on the outside of the package.

4. Packaging and Shipping:

• Securely pack the item in its original packaging, ensuring it is well-protected to prevent damage during transit.
• Use a traceable shipping method and provide the tracking number.
• Shipping costs for returns are the responsibility of the customer unless the return is due to a manufacturing defect or damage.

5. Inspection and Processing:

• Once the returned item is received, it will be inspected for any signs of wear, damage, or alteration.
• Refunds or exchanges will be processed within 10 business days from the date of receipt.

6. Refund Options:

• Refunds will be issued to the original payment method.
• In the case of a gift return, a merchandise credit will be issued to the gift recipient.

7. Exceptions:

• Returns will not be accepted for items damaged due to misuse, neglect, or improper care.
• Earrings and other pierced jewelry are non-returnable for hygiene reasons unless there is a manufacturing defect.

8. Manufacturing Defects:

• If you receive an item with a manufacturing defect, please contact us immediately for a replacement or refund.

By making a purchase from Harilal Sunderji & Partners Jewellers LLC, you agree to adhere to the terms of this return policy. We appreciate your understanding and cooperation.